If you need to return your ordered product for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the shipping date.We offer free return shipping on all resizing, exchanges, or refunds for all products within 30 days. We only accept the product without custom engraving, in its original condition and with the certification.You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy.
Call our customer care department and you let us know the item you would like to return along with your Order Number. We will courier you a Shine My Life tamper proof package with the Return Authorization code, your Name and address on the tamper proof package and a unique serial number pre-printed.Secure your jewelry with the original packing materials and certificate in the tamper proof package provided by us. Once your package is ready, call our customer care department and we will assign a courier to pick up.Once the returned product is received by us, your refund or new item will be processed shortly.